From 23 May 2012 to 07 June 2012 my twitter account
@mathteacher1729 was suspended.
When I logged into
http://twitter.zendesk.com it seems that the S-cause (Suspected, Suspended cause?) was a "
Malware Attempt Report".
Fortunately all seems to be in working order now and all my tweets, retweets, favorites, followers, followees, and lists are all intact. I look forward to rejoining my professional learning network!
If you're interested, the string of emails is below (newer ones on top).
=================================================
Support, Jun 07 08:10 pm (PDT):
Hello,
It looks like this issue has been resolved. If you are still experiencing this issue, please open another ticket here:
https://support.twitter.com/forms/general?subtopic=suspended
Thanks,
Twitter Trust and Safety
mathteacher1729, May 23 06:20 pm (PDT):
Hello,
I have reviewed the twitter rules and best practices and I still do not understand why my account was suspended. I use my twitter account to grow my professional learning network, communicate with members of the education and mathematics community, share links related to math, science, physics, and occasionally juggling, etc. Unless my account was hacked sometime between 23 May 2012 at ~ 4pm and the same day, several hours later at 9pm, I do not know why my account was suspended.
I sincerely hope it is brought back. Thank you for your help and patience.
Sincerely,
Joe DiNoto
@mathteacher1729
________________________________
From: Twitter Support <notifications-support@twitter.zendesk.com>
To: mathteacher1729 <mathteacher1729@yahoo.com>
Sent: Wednesday, May 23, 2012 9:15 PM
Subject: # Twitter Support: update on "mathteacher1729 -- math & education account suspended 23 May 2012"
mathteacher1729, May 23 06:15 pm (PDT):
Regarding: Suspended account
Subject: mathteacher1729 -- math & education account suspended 23 May 2012
Description of problem: Hello,
When I logged into twitter this evening, my account had been suspended. As far as I know, I did not violate any terms of service. I use my twitter account to grow my professional learning network of educators, share interesting links related to mathematics, physics, science & education in general, and occasionally a video or two about juggling.
I hope that this suspension was in error and I hope my account is restored.
Full name: Joseph DiNoto
Twitter username: @mathteacher1729
Email address: mathteacher1729@yahoo.com
Phone number(optional): n/a
=================================================
Support, May 31 09:05 am (PDT):
Hello,
Your appeal has been reviewed and your account is scheduled for unsuspension within 24 hours. You may wish to review the Twitter Rules, located at twitter.com/rules.
Thanks,
Support
mathteacher1729, May 31 08:51 am (PDT):
Hello,
I have read through all of the rules and I still do not understand why my account was suspended.
I was neither being aggressive in following, nor did I receive an email from twitter stating that any such behavior was happening on my part.
I was following all twitter rules, and did not post anything that would have broken them. I post math & education links and have math & education-related discussion with teachers and other professionals from around the world.
I did not receive any sort of spam email from someone claiming to be twitter.
I am sorry to post another ticket, but I have been cut off from a significant part of my professional learning network and can no longer share links & have quick discussions with my colleagues around the world and it's somewhat frustrating.
Thank you for your patience.
Sincerely,
Joe
________________________________
From: Twitter Support <notifications-support@twitter.zendesk.com>
To: mathteacher1729 <mathteacher1729@yahoo.com>
Sent: Thursday, May 31, 2012 11:44 AM
Subject: # Twitter Support: update on "Why was my account suspended?"
mathteacher1729, May 31 08:44 am (PDT):
Regarding: Suspended account
Subject: Why was my account suspended?
Description of problem: Sometime on 23 May between 4pm and 9m Eastern Time my twitter account @mathteacher1729 was suspended. I have no idea why this happened. I am a math teacher and use my twitter account to share links, videos, and information about math and education with other teachers and professionals.
If I did something wrong, I am very sorry -- but I sincerely do not understand why my account was suspended and I hope it can be restored as soon as possible, with all of my lists, followers, and followees intact.
Thank you,
Joe
Full name: Joe DiNoto
Twitter username: @mathteacher1729
Email address: mathteacher1729@yahoo.com
Phone number(optional): n/a
=================================================
Hello mathteacher1729!
We understand that you're contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.
Twitter suspends accounts for a variety of reasons:
• If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. You'll need to confirm that you've removed all prohibited following automation from your account, and will stop any manual aggressive following behavior. To expedite your appeal process, please review our Best Practices page if you haven't already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.
• Please take a minute to review the Twitter Rules.
• If you received an email from admin@twitter.com saying 'you're being suspended' or that we're going delete your account, you're safe; the email is fake. More information here https://support.twitter.com/articles/204820-safety-fake-twitter-emails
• While we strive to avoid mistakes, it's also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we'll take another look at your case. Our apologies if the error turns out to be ours.
Thanks,
Twitter Trust & Safety
----------------------------------------------------------------------------------
Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed. Note that you need to reply from the address this mail was sent to. If you use an alias (such as username+alias@gmail.com) to manage your account, ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.
Please note, we cannot accept email attachments at this time; please include all information in the body of your request.
Your request summary is:
mathteacher1729, May 23 06:15 pm (PDT):
Regarding: Suspended account
Subject: mathteacher1729 -- math & education account suspended 23 May 2012
Description of problem: Hello,
When I logged into twitter this evening, my account had been suspended. As far as I know, I did not violate any terms of service. I use my twitter account to grow my professional learning network of educators, share interesting links related to mathematics, physics, science & education in general, and occasionally a video or two about juggling.
I hope that this suspension was in error and I hope my account is restored.
Full name: Joseph DiNoto
Twitter username: @mathteacher1729
Email address: mathteacher1729@yahoo.com
Phone number(optional): n/a
